Live updates will be connected laterReports are always open
You can submit a lost or found animal report at any time, including outside monitoring hours.
Service information
Here when they need us.
Find our normal monitoring hours, check service updates, and learn what each availability status means. You can report a lost or found animal whenever you need to.
Current service statusPreview data
Available
Reports are being monitored during normal availability hours.
Live updates will be connected later
Normal monitoring hours09:00–17:00Every day, with a Friday break
Report submission24 hours a dayEvery day of the week
Response timesMay varyDepending on report volume and availability
When we monitor
UK local timeWeekly schedule
Our usual monitoring hours, including the planned Friday break.
UK local timeMonMonday
09:00–17:00MonitoringTueTuesday
09:00–17:00MonitoringWedWednesday
09:00–17:00MonitoringThuThursday
09:00–17:00MonitoringFriFriday
09:00–12:00Monitoring
12:00–14:00Planned break
14:00–17:00Monitoring
SatSaturday
09:00–17:00MonitoringSunSunday
09:00–17:00MonitoringThese are our normal monitoring hours, not a guarantee of an immediate response. Reports can be submitted at any time, and we may also check and review reports outside these hours when availability allows. Response times may vary depending on report volume and our availability.
Understand the indicators
Availability status guide
Learn what each status means when it appears across Foundtail.
Monitoring
Statuses relating to report monitoring and workload.
Available
Reports are being monitored during normal availability hours.
Busy
A high volume of reports may mean responses take longer.
Overtime
Monitoring is continuing outside normal availability hours.
Temporarily away
Statuses indicating reduced or paused monitoring.
Away
Temporarily away, with monitoring expected to resume soon.
Out of office
Away from Foundtail and not actively monitoring reports.
On holiday
On a planned break, with service expected to resume on the stated date.
Unavailable
Temporarily unable to monitor or respond to reports.
Offline
Outside normal monitoring hours.
Service updates
Statuses relating to site operations and exceptional situations.
Maintenance
Maintenance work may temporarily affect some site services.
Emergency response
Urgent situations or unusually high report volumes are being prioritised.
Every report matters
Don't wait to bring them home.
Found a lost animal, or searching for one of your own? Share the details as soon as you can. You don't need to wait for monitoring hours.
Submit reports at any time
Add photos and identifying details
Help owners and animals reconnect
